Community Cats

Trap, Neuter, Return (TNR)

We are happy to announce that we Support TNR and and Return to Field for community cats and are working closely with Concerned Citizens for Animal Welfare (CCFAW) , Volusia Society for Aid to Animals, and The Farmhouse Cats, on a Trap, Neuter, Return of feral cats.  

What is Trap Neuter Return?  
The term TNR comes up frequently in animal rescue circles but not everyone has heard of it. TNR stands for “Trap, Neuter, Return”, or “Trap, Neuter, Release”. It is the practice of trapping feral, or free roaming cats and having them spayed/neutered, vaccinated, and then released back into their colony. Upon return, they have a small ‘tip’ cut out of their ear which identifies them as part of a protected colony.

Feral, or free roaming cats, when not ‘fixed’ can become nuisances especially when breeding. They mark their territory and become noisy and this is when business owners or individuals start getting upset.

What is Return to Field?

Return to field is very similar to TNR, but the cat does not have to be part of an official colony, it can be any cat who is picked up then gets fixed and released  back where it came from, decreasing the time he or she is in a shelter. We are currently working on “Return to Field” with our feral cats who have no colony caregiver. Our goal is to help those that we can who come into our care, and place them back where they came from, instead of euthanizing them. We simply could not do this without YOUR support! With financial donors for this program, we can continue saving these cats, instead of euthanizing them! For more information on how you can help, please e-mail us at sevhumanesociety@gmail.com.

SEVHS sWag store policies

Thank you for purchasing  products from the SEVHS sWag store. 100% of the profit from your purchase is donated to the Southeast Volusia Humane Society. 

Delivery

 
When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days
  • [during Covid-19] When will I get my order?
    Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them.

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at store@sevhumanesociety.org with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at sevhsstore@sevhumanesociety.org.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at store@sevhumanesociety.org within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at store@sevhumanesociety.org!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at store@sevhumanesociety.org with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at store@sevhumanesociety.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!